Shipping & Returns

For shipping, we use either freight carriers or Shaw’s distribution system (limited area and options).  Based on delivery location, we try to find the safest and cheapest delivery method.  Basic delivery service (and most economical) is delivered to a local terminal that is close to the final delivery or customer’s location. Residential delivery, delivery to commercial location without a loading dock, hard to access area delivery, unloading from the truck and etc. are considered additional services and they charge additional fees for these services.  Unless the lift-gate option is selected during a residential or commercial delivery, the receiver (buyer) is responsible to unload the products from the truck.  Freight lines contact before delivery or for terminal pickup once the product is ready to be delivered or picked up.  The buyer needs to pick up a product from the freight terminal (for terminal pick up delivery) within 3-5 business days, freight lines may start to charge storage fees after this time.  The buyer needs to be available for delivery once an appointment is set up.  If the buyer is not available for scheduled delivery or the buyer refuses a delivery for any reason, freight companies charge for re-delivery (or product can be picked up from their terminal for no additional fee).  Also unlike regular shipping companies, unpicked or refused shipment returns are not free with freight lines.  Lastly, any visible damage to the shipment needs to be noted on the freight paperwork before the buyer signs and accepts a product.  

We exercise great care in preparing your order for shipping. Each roll and/or pallet is individually wrapped and sealed in strong weather-tight polyurethane film to assure added protection during transportation.